Journal of Supply Chain and Customer Relationship Management
Published/Hosted by IBIMA Publishing.
The Journal of Supply Chain and Customer Relationship Management (JSCCRM) is an international peer-review journal for the development, analysis, and dissemination of research findings among academics and practitioners in the area of supply chain and customer relationship management (SC-CRM) including supply chain management (SCM), customer relationship management (CRM), and supplier relationship management (SRM). Organizations in the digital age are experiencing significant changes caused by growing dynamics, complexity, and globalization of marketplace that cannot be met by traditional competitive strategies. The journal specifically focuses on the role of technology, processes, people, and relationships in creating customer-centric value chain needed to achieve non-traditional and sustainable competitive advantage to business organizations.
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