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Service Science
Serv Sci

Published/Hosted by INFORMS. ISSN: 2164-3970.

Modern businesses rely on technology, communication, information, automation, and globalization. They operate in a complex web of suppliers, customers, and other stakeholders, creating value by sharing skills and capabilities with others for mutual benefit. Service science is the emerging study of such complex service systems. It involves methods and theories from a range of disciplines, including operations, industrial engineering, marketing, computer science, psychology, information systems, design, and more. Effective understanding of service systems often require combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions.

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