Journal of Contact Centre Management
J Contact Centre Manag
Published/Hosted by Henry Stewart Publications.
ISSN (printed): 1758-4256. ISSN (electronic): 1758-4264.
Journal of Contact Centre Management is the major, new journal for all those involved in, or concerned with, the management of contact or call centres. Guided by an expert international Editorial Board consisting of leading figures in the field, including contact centre managers, service providers, suppliers, consultants and academics. The Journal provides a peer-reviewed, international forum for the publication of thought-leadership articles, briefings, discussion, applied research, case studies, expert comment and analysis on the key issues surrounding contact centre management. Published quarterly, the scope of the Journal draws on the full range of topics and issues which contact centre management needs to address.
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