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Journal of Quality Assurance in Hospitality & Tourism
J Qual Assur Hospit Tourism

Published/Hosted by Haworth Press Inc. ISSN (printed): 1528-008X. ISSN (electronic): 1528-0098.

The Journal of Quality Assurance in Hospitality & Tourism serves as a medium to share and disseminate new research findings and superior practices in tourism and hospitality. Practitioners and academicians will find current and important information on quality planning, development, management, marketing, evaluation, and adjustments within the field. As a result, JQAHT will help readers improve business practices, stay informed of successful hospitality strategies, maintain profit requirements, and increase their market share in this complex and growing field. Comprised of conceptual and methodological research papers and case studies, JQAHT offers readers examples of real world practices and experiences that involve: organizational development and improvement; operational and efficiency issues; quality policy and strategy development and implementation; quality function deployment; service quality improvement and customer satisfaction; managerial issues, such as employee empowerment and benefits, quality costs, and returns on investment; the role and participation of private and public sectors, including residents; international, national, and regional tourism; tourism destination sites; and systems of tourism.

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